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AUSTRALIAN ACHIEVER
AWARD
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AUSTNET
winners in the 2003 Australian Achiever Awards for Melbourne's Internet
& Computer Services & Supplies category, AUSTNET
received a
score of 92.27% for customer relations and service. The
following analysis of Austnet's score across all customer and trade
references provides and indication of how Austnet rates over seven
customer service values. 
CUSTOMER
RATINGS: |
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Time Related Service
- phone calls/appointments/delivery |
89.00% |
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Client Needs
- is the customer getting/given what they want |
91.67% |
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Care and Attention -
all dealings handled with expected care |
90.00% |
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Value
- does customer satisfaction outweigh the cost |
90.00% |
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Attitude
- politeness/friendliness/handling problems |
96.67% |
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Communication
- clarity/courtesy |
88.64% |
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Overall Perception
- consistency / standard of work/presentation/referral |
94.91% |
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CUSTOMER
FEED BACK AND COMMENTS:
"The extra effort
the put in promptness. Expertise"
"I would never go
anywhere else. They get more things done - and right the first time,
every time"
"I find them
helpful, professional and proficient. They are very supportive. The staff
have a wonderful attitude"
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