We all know that the technology breaks, fails or under performs. We have supported many businesses over many years - so it is probable that we know the issue you are having AND can fix it quickly.

Let Austnet.IT
be your IT Dept

Austnet.IT's
managed IT services
operate "Best Practices"
principles

Guaranteed
response time
and "instant" issue resolution.

ALL Support comes with a SLA guarantee (Service Level Agreement)

Free up Staff resources to
focus on your REAL business.

Give your staff the freedom to concentrate on their jobs - their core business and profit generating activity, leave the management, fixing and support of IT systems to experts.

The Business Environment
Small or medium size business, are more dependent than ever on the reliability, efficiency, and security of IT. Any moment of network downtime can mean lost productivity, whether because of core application access failure, Internet or eMail failure or other critical failure (disaster).

AIMS IT Management
Expert - Reliable - pro-active - best value - seamless - remote or onsite - to your budget
IT Management for Small & Medium Business

YES

YES  We provide Server Support and monitoring

YES  We provide workstation Support

YES We can manage your Internet and eMail

YES We can monitor & manage your security

YES We monitor & manage your IT licencing
(especially renewals)

• ALL Support come with a SLA guarantee - (Service Level Agreement)

• Ensures that your computers are functioning properly, protected, and secure against technology problems, security threats and disasters.

• Enable Key business Personnel to Focus on Strategic business instead of computer Issues.
  

• Maximize staff efficiency, productivity, and satisfaction.
  
  
• Eliminate episodes of Network downtime and data loss.
  
  

• Austnet.IT ensures that is possible 24x7.
  

• Offer PC Management in three plans that range from remote only support to full support, including on-site and after hours.
  
  
• You will gain Unlimited Access to Friendly, Knowledgeable and Dedicated Expert Engineers who are able to Assist You Night and Day from any Location.
  
  
• You will have access to a wide range of the latest IT expertise because we keep up to date with what is happening in technology (we have to).
  
  
• Empower your staff - increase confidence and decrease problem resolution time and overall technology frustration.
  
  
• Optimize desktop performance with regular maintenance and monitoring.
  
  
• Increase responsiveness for problem monitoring and reporting across your network to improve stability.
  
  
• Identify and predict the IT support costs to your organization.

Basic Support

Advanced Support

Premium Services

We try to support your IT REMOTELY, PRO-ACTIVELY and without disrupting the users. AIMS can install "agents" on ALL Windows Servers and workstations so that ALL support and maintenance tasks can be undertaken remotely (although we do visit your offices).

Basic Support  - Our basic plan ensures that all of your desktops receive recommended maintenance and security. Ideal for companies with an existing in-house IT support team, firms with remote users or satellite offices. Provides unlimited live support for issues related to Ms Windows & Office, eMail, specified 3rd party applications /software, and Internet connectivity. Recommended for companies with 25 or less staff only 1 or 2 servers OR NO in house IT Support.

Advanced Support - Offers all of the above PLUS additional Services including more remote and phone support, plus added level of maintenance to your IT Systems with unlimited on-site support. This plan is ideal for companies with limited to no in-house IT support, firms in high growth mode or companies with multiple offices.

Premium Service - What do you need? Includes ALL the above unlimited (reasonable) remote and on-site support along with the added security of unlimited Remote After Hours Support. This plan is ideal for companies with limited or no inhouse IT support, OR IT staff with limited knowledge & expertise OR in need of technology upgrades, and requiring extended support hours. Or for businesses with the higher demands such as remote offices, ongoing technology or strategic planning, and ongoing growth. BOTH SME's or Enterprise where the use of technology is a central part of their business operation.

Monitoring your PCs & network health on an hourly / daily basis (using automated tools and thresh hold alerting).

Up to Date your PCs & Servers and applications need to be kept up to run securely and smoothly.

.Health checks on your system are carried out as regularly as 1 x per week .

Help Desk accessibility by your staff to our qualified Engineers.

Planning

Maintaining

Management Methodology

Planning your IT with you will allow more effective and proactive maintenance of your systems. We provide strategic guidance before trouble starts. We can handle your purchasing, business continuance (DRP), and getting the most from your technology.

Maintaining your daily operations, developing business continuance & disaster recovery plans AND with an annual technology review with IT strategy planning, Enable you to have the right resources running smoothly to grow your business.

We utilize advanced remote monitoring and threshhold alerting tools, asset management tools and help desk. These monitor and manage your PCs, network, IT devices to protect and defend against security breaches and manage your Network to improve stability. NB you may have to purchase some tools.

• Is that problem due to network problem or a workstation issue
  
  
• What about your Internet connectivity?
  
  
• What about vulnerability from Cyber attack - are you really protected or only find out after your eMail stops or a Trojan attack destroys your PC's?
  
  
• Every one offers Windows Servers Support
  
  
• AIMS keeps it optimized and running & fix the problems
  
  
• Aims offers support fort Linux, VMWare, Citrix
  
  
• Aims offers support to the Internet "Gateway and Beyond

Get AIMS support today! Call 1300 770 888

Conditions apply